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Apr 15, 2019

This is a fascinating case study that demonstrates the use of Communities of Practice as a central part of the capability strategy of an organisation.

Arup is a 14,000 strong global organisation who design the built environment.  Their Skills Networks (a form of Communities of Practice) straddle all their business units...


Apr 1, 2019

Ovolo Hotels are a hospitality group who like to do things differently. As they embarked on a period of rapid growth they saw the need to create an L&D function and onboarded an L&D Manager. 

Alexandra Lederer joined the business with no department, no team and no experience in hospitality. But what she did have was...


Mar 18, 2019

What happens when the L&D Manager is also the Marketing Manager? You get to run a learning campaign! In this episode, Megan Power shares her story of using a video learning campaign to upskill retail staff on a new product line. She talks through how they produced and shared videos, used marketing tactics for engagement...


Mar 4, 2019

Today we speak with Nic Barry from Domain, an online property technology company, about how they revamped their approach to onboarding.  Faced with substantial business growth, their onboarding experience had become inconsistent.  Nic describes how they stepped back to look at the onboarding journey and created a more...


Feb 18, 2019

Did you ever get a letter from the Australian Taxation Office (ATO) and struggled to decipher the technical jargon and legal language?  Simon Paton is changing this!  Simon talks to us about the strategic shift for the ATO to reinvent itself.  A key part of this is building better relationships with taxpayers and other...