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Feb 3, 2020

Craig MacDonald is the Executive Manager of learning product at Suncorp, a financial institution.   Craig talks about the Future Ready programme, which aims to prepare people with the capabilities they need and that Suncorp needs for the future. The programme is part of a strategic workforce planning and talent management initiative, as well as being driven by a sense of social responsibility to ensure that their people have skills relevant for the future.  Craig discusses building the business case, partnering with others, how they piloted the program and what they learned and making the program scalable.

This rich story also covers, amongst other things, moving to a learning strategy with more self-directed continuous learning in the flow of work, curating learning pathways, and changes to the learning team role, structure, mindset and skillset. Craig touches on challenges and aspirations that many other learning professionals are grappling with.

Host:  Michelle Ockers

Guest: Craig MacDonald


  • Suncorp Bank Website -
  • A Guide to Strategic Workforce Planning -
  • Developing a L&D Business Case –
  • Future Skills and Training – Report of project that gathered and analysed data on Australian and international skills trends and megatrends to build an understanding of the potential impacts on Australia’s workforce in the future
  • Be Future Ready Framework – while not used by Suncorp this is an interesting example of a crowd-sourced map of future skills
  • Skillsoft Precipo Platform – Suncorp is using this platform to host pathways and curated content for their Future Ready program.

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