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Feb 15, 2021

Before creating a learning solution for risk management in a legal firm, Rachel Gillott formed a working group to conduct a holistic analysis to identify what  would make it easier for people to adopt desired behaviours – looking beyond knowledge and skills.  She also partnered effectively with their IP insurance provider to bring the outside in.  Going beyond the ‘one-shot’ training approach too often used for risk management, this is a multi-faceted learning solution that caters to different levels of workforce experience and continues to evolve over time.

Host:  Michelle Ockers

Guest: Rachel Gillott

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