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Aug 10, 2020

Some skills are difficult to practice in a realistic environment.  Having effective difficult conversations is one of them.  Denise Meyerson of MCI Solutions worked with a provider in disability services sector in Australia to support the onboarding of 165 new local area coordinators spread across a wide geographic area.  She describes how a simulated environment (which she refers to as ‘light virtual reality) was used to equip them to have some difficult conversations with clients about eligibility for services.

Host:  Michelle Ockers

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