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Sep 17, 2018

Danny Ginsberg and Hayley Steer discuss the award-winning CREATE program they led at Specsavers. Inspired by insights from market research, the Training and Development team observed retail staff who were delivering a great customer experience and identified the capabilities that they applied. For just one lens type alone the stores that have completed the CREATE program have generated an additional $2million in sales.

 

Hosts: Michelle Ockers & Karen Moloney

Producer: Amanda Ashby

Guests: 

Danny Ginsberg 

Hayley Steer

Resources

 

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